Cricke Care Program

Cricke Responsible Gaming – Keep It Fun, Not Addictive

Gaming should be nothing more than a source of fun. Cricke believes every player has the strength to stay in control — and we are always here to help make that strength even greater.

24/7 Support Available
5+ Protection Tools
18+ Age Restriction Policy
100% Anonymous Support

The Pillars of Responsible Gaming

A quick overview of what Cricke's responsible gaming program includes.

Deposit Limit

Set your own maximum deposit limits on a daily, weekly, or monthly basis. No more going over budget.

Cooling-Off Period

If you need a short break, take a temporary pause ranging from 24 hours to 6 weeks. Your account will be restricted automatically during this time.

Self-Exclusion

If you need to step away from gaming entirely, use Self-Exclusion — from 6 months up to permanent.

Session Time Reminder

You'll receive an automatic notification after a set period — a reminder of how long you've been playing.

Loss Limit

If you exceed a set loss amount, your account will automatically end the session. Reduce your risk of financial harm.

24/7 Support & Counseling

Reach out to our support team at any time. You can seek advice anonymously — no judgment.

What does responsible gaming mean?

Responsible gaming means enjoying gaming as a form of entertainment — in a way that does not negatively affect your finances, family relationships, or mental health. At Cricke, responsible gaming means knowing your limits and having fun within them.

Gaming can be a great experience — but it should never be seen as a source of income or a solution to financial problems. Cricke always wants you to play consciously, happily, and safely.

Our responsible gaming program has three core goals: first, to keep you aware of your own gaming habits; second, to provide preventive tools before problems arise; and third, to offer support when you need it.

Remember: Gaming is perfectly legitimate entertainment — but it should never take priority over other areas of your life.

Recognizing the Signs of Gaming Addiction

If you notice any of the following signs in yourself or someone you know, it's time to pay attention. The first step in responsible gaming is an honest self-assessment:

Placing more bets after a loss in an attempt to recover the money.
Unable to stop gaming, or feeling restless whenever you try.
Hiding your gaming activity from family or friends.
Borrowing money or dipping into savings to fund gaming.
Neglecting work, studies, or family responsibilities.
Using gaming as a way to escape stress or sadness.
Repeatedly going over your set budget.
Feeling irritable or unable to sleep when not gaming.

Warning: If more than 2 of the above signs apply to you, speak with our support team without delay. This is not a sign of weakness — it takes real courage.

Cricke Protection Tools

To make responsible gaming easier, Cricke provides a range of effective tools — fully under your control and accessible anytime from your account settings.

Deposit Limit

Daily / Weekly / Monthly Limit Setting

Loss Limit

Auto-Stop After a Set Loss

Session Limit

Set a Maximum Gaming Time

Cooling-Off

Temporary Break — 1 day to 6 weeks

Self-Exclusion

Long-Term or Permanent Break

Reality Check

Regular Time & Spending Reminders

Tips: Lowering a limit takes effect immediately. Increasing a limit, however, typically requires a 24–72 hour cooling-off period — this is intentional and exists to protect you.

How to Set Your Own Limits

Using Cricke's responsible gaming tools is straightforward. Just follow the steps below:

  1. Log in to your Cricke account and click the profile icon in the top right corner.
  2. Go to "Account Settings" or the "Responsible Gaming" section.
  3. Set your preferred deposit limit, loss limit, or session time.
  4. If you need a cooling-off or self-exclusion, select that option and set the duration.
  5. Save your changes — defensive limits take effect immediately.
  6. If you run into any issues, contact our 24/7 support team for help.

Keep in Mind: Once Self-Exclusion is active, any attempt to open a new account during that period will also be blocked.

8 Golden Tips for Healthy Gaming

Responsible gaming doesn't mean giving up gaming — it's how you enjoy it even more:

  • Set Your Budget First: Decide how much BDT you'll spend per session before you start — and stick to it.
  • Respect Your Time Limits: Decide in advance the maximum number of hours you will spend gaming each day.
  • Don't bet on impulse: Avoid gaming when you're feeling angry, upset, or stressed.
  • Accept Your Losses: Chasing losses is the most dangerous habit — the urge to keep betting just to win back what you've lost.
  • Take regular breaks: Take at least a 10–15 minute break every hour. Get up and move around.
  • Tell Your Family: Talk openly with your loved ones about your gaming habits.
  • Keep your expectations realistic: Gaming is primarily entertainment — big wins are the exception, not the rule.
  • Keep other hobbies in your life: Maintain hobbies and social activities outside of gaming.

Protection for Minors

Cricke strictly prohibits gaming services for anyone under 18. Age verification is mandatory at registration, and additional identity checks are conducted whenever there is any suspicion.

If you are a parent or guardian and your children or younger family members use your devices, please take the following steps:

  • Use a strong password for your Cricke account and never share it with anyone.
  • Install parental control software on your devices.
  • Always log out when you finish a gaming session.
  • If you have any concerns, contact Cricke support right away.

Warning: If a minor is found to have opened an account on our platform, that account will be closed immediately and all balances refunded.

Where to Find Help

You are not alone. Cricke's responsible gaming team is always here for you. If you feel gaming is becoming hard to control, don't wait — get help now:

  • Cricke Support: 24/7 Live Chat — speak with us in complete confidence.
  • Email: [email protected] — reach out with any gaming-related concerns.
  • FAQ: For answers to common questions, visit our FAQ Page View.

Our Commitment: All conversations with Cricke are completely confidential. Your identity will never be disclosed.

FAQ

The most frequently asked questions about responsible gaming.

Self-exclusion cannot be lifted before the chosen period ends — this is intentional by design. Once the period is over, you can contact our support team to reactivate your account. Permanent exclusion cannot be reversed.

Reducing your deposit limit takes effect immediately. However, requests to increase a limit come with a mandatory cooling period of 24 to 72 hours — to protect you from making impulsive decisions.

Yes, gaming addiction is fully treatable. With timely help and the right steps, recovery is absolutely possible. The Cricke support team can guide you toward professional assistance.

Completely safe. Your account balance remains fully intact during a cooling-off or self-exclusion period. Once the period ends, you can withdraw normally.

Yes. If you believe a family member may have a problem, please notify our support team. We can apply third-party restrictions to the relevant account and guide you toward professional counseling.

Play safe, play happy — at Cricke

Cricke is always by your side with a commitment to responsible gaming. Register today, set your own limits, and enjoy safe gaming.

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